At Dhyanu Linen House Pvt. Ltd., we want you to be completely satisfied with your purchase. If for any reason you are not happy with our products, this Refund and Returns Policy outlines the terms and conditions for requesting returns, replacements, or refunds.

1. Eligibility for Returns

• Items must be unused, unwashed, and in original packaging.
• Proof of purchase (order ID/receipt) is required.
• Customised or clearance sale items are non-returnable.
• Only in case of a wrong product or a manufacturing defect.
• As proof, you must record a video while opening the parcel, clearly showing the issue.
• The unboxing video is mandatory for any return or refund request.

2. Return Process

1. Contact our support team at +91 70 9695 9003 or info@dhyanulinenhouse.com with your order details.
2. Our team will review your request and provide return instructions.
3. Ship the product back to us using a reliable courier service. (Return shipping costs are the customer’s responsibility unless the product is defective or incorrect.)

3. Refunds

• Once the returned item is received and inspected, we will notify you of the refund approval.
• Approved refunds will be processed to your original payment method within 7–10 business days.
• Shipping charges (if any) are non-refundable.

4. Replacements

• If you receive a defective or incorrect product, we will replace it at no extra cost.
• Replacements are subject to product availability.

5. Non-Returnable Items

• Customized fabrics or tailored items.
• Products purchased during special clearance or sale events.
• Items damaged due to misuse, washing, or improper handling.

6. Contact Us

For any queries regarding returns or refunds, reach out to us:

📞 +91 70 9695 9003
📧 info@dhyanulinenhouse.com
🌐 https://dhyanulinenhouse.com/